mark stevens advises: instead of saying ‘thank you,’ show customers some real appreciation by giving them your time. my firm’s best and most productive business relationships are born when a client enters the room thinking they know what they want, … continued
sam allred says accounting firms that achieve above-average results can be measured by six key performance indicators. by rick telberg after almost two decades of uninterrupted growth, the great recession has created a time of reckoning for many accounting firms. battered … continued
you could be wasting a lot of time, money and effort on the wrong career and business-building strategies. by rick telberg as every owner of a tax-and-accounting business understands, your best source of new business is usually referrals. and referrals … continued
what rita keller teaches us from southwest airlines’ legendary founder.
by rick telberg
it’s been a rollercoaster ride in the past few years, with firms at first drowning in work, followed by a crippling staff shortage, then a market crash and belt-tightening, then re-expansion with a broadly profitable busy season. so a few weeks of peace and quiet this summer could seem appealing to staff and management alike.
but management guru rita keller is here to tell you that you can’t afford much rest. “there’s work to do,” she says about cleaning up rusty and outmoded cpa firm management practices. keller has a message for firms to focus on marketing, mentoring and managing — the three ms.
…then your cpa firm may be below average. sageworks, a raleigh, n.c.-based business analytics software provider, reports in forbes that cpa firms may just be the most profitable business an entrepreneur can choose. the offices of cpas tops a list … continued
they were unveiled at netsuite’s dealer conference, suitecloud 2010. [youtube]mikcdasq_zo[/youtube] … and … [youtube]j7elp1ucaww[/youtube] … and … [youtube]ahpdh4f2g80[/youtube] .. and then, from australia, there’s … the bureau of the endangered species is a lighthearted look at why enterprises should run … continued
on twitter, @cpa_trendlines is saluting all the dedicated twitterers working the last saturday of tax season 2010 with hashtag #tax2010 roll call… http://www.twitter.com/musicmel http://www.twitter.com/autumn_cpa http://www.twitter.com/jeffhoots http://www.twitter.com/marybethwright http://www.twitter.com/llcatt http://www.twitter.com/annasuzanne1982 http://www.twitter.com/robbinsadam http://www.twitter.com/morgan_smith http://www.twitter.com/domminangel http://www.twitter.com/joshmorgan0211 http://www.twitter.com/froggarden12 http://www.twitter.com/lissalawyer http://www.twitter.com/jbajalia http://www.twitter.com/whitehousenews http://www.twitter.com/mzirk http://www.twitter.com/mikedebyah http://www.twitter.com/schausmichael http://www.twitter.com/cougarclub1228 … continued
…in one big timeline chart, here: watch for her new book, “social media strategies for professionals and their firms: the guide to establishing credibility & accelerating relationships,” due out from wiley & sons in september.
10 tips from one of houston’s fastest-growing firms. by rick telberg while some other cpa firms have been immobilized by fear and uncertainty in this economy, houston, texas-based malonebailey has been charging ahead with a new managing partner, a new … continued
whether or not you can make it to the #140conf in new york april 20-21 at the 92nd street y, the list of speakers represents a veritable who’s who of business-savvy twitterers worth following.
the event could be the largest gathering of it’s kind as participants take a hard look at what organizers are calling “the state of now” and the effect of the real-time internet on business.
some of the 150 speakers at #140conf worth following are: read more →
how to find new success by shifting your firm’s focus from service-centric silos to client-centric goal-setting. by rick telberg most accounting firms believe they provide pretty good client service. and most of them are probably right. but there are other firms … continued
for new partners and senior managers. via upstream academy set to launch in june, the academy for business development will bear many of the signature characteristics of upstream academy’s other programs. “everything we do at upstream emphasizes timeless principles, proven … continued
is today the right time to invest in new processes and grab some good talent? while some accounting firms struggle in the economic downturn, others are finding new opportunity for growth, profit and investment, according to teresa mackintosh, senior vice … continued