client service

six money-making strategies to take you beyond quickbooks

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how to give clients real solutions, options and opportunities they’ll love.

by sandi smith leyva, cpa
accountant’s accelerator

many accountants are quickbooks proadvisors who offer quickbooks consulting to their clients; you may be one of them.

more at 卡塔尔世界杯常规比赛时间 for soloists and small firms: proactive ways to get more referrals   |  the three biggest money leaks in your practice   |  new client opportunities with mobile apps   |  six questions to launch your summer strategy sessions   |  what most accountants miss in the five simple steps to get more clients   |  10 ways to add a “money maker” hour to your day   |  11 sources of wealth we can celebrate   |  nine value-adds to command a higher fee   |  how to design your business around your strengths

here are the opportunities i see to expand your client services in the area of quickbooks consulting, or for that matter, any accounting software consulting. read more →

consulting with a client who is also a friend

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question: i have a close friend who is also a client. he went through a rough time with his wife threatening a divorce and we spent a lot of time talking about it (out of office settings).  i sent him a bill and he returned it with a notation that “we spoke as friends and not as a professional consultation, and the bill should be cancelled.”  what should i do? read more →

what partners don’t tell staffers about clients

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by jean caragher

since strong client relationships contribute to client satisfaction, longevity and lead generation, partners often encourage their managers and staff to build relationships with their clients. but these managers and staff look at the relationships their firm’s partners have built over time and think it’s impossible to replicate their results.

however, building relationships with clients can be done using the same behaviors that we use when building friendships and courting our spouse or significant other.

consider these 12 tips to build client relationships: read more →

new client opportunities with mobile apps

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sandi smith leyva
sandi smith leyva

the top apps accountants need to know

by sandi smith leyva

mobile accounting has definitely arrived. a great first question to ask clients who are asking for mobile accounting is to just double-check to see if they have already downloaded their bank apps. if not, that may be something you can help them get set up.

but don’t just think about the core accounting system. get them hooked up with their bank, credit card accounts, paypal, payroll, and any other peripheral support that has an app, like timesheets, field services, and project management. when you do, they will be ecstatic at your resourcefulness and you will be their latest mobile genius.

there are some great new apps that extend core accounting systems’ functionality into our mobile devices. let’s take a look at a few of them for accountants, from quickbooks to adp and a host of new applications: read more →

the client service team in action

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by bruce w. marcus professional services marketing 3.0 while some firms have explored the idea of client service groups, and leading thinkers like patrick mckenna have been training firms in the concept for several years, few firms have developed the … continued

nine value-adds to command a higher fee

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by sandi smith, cpa
accountant’s accelerator

want to charge more for your services?

one way is to offer clients more value. your fees and your value to the client should go hand in hand.

sandi smith

more for soloists and small firms: accountants, do you know your opportunity number? • five ideas to reduce client price-sensitivity • rise to the top with a fresh elevator speech • four ways to practice entrepreneurial perseverance • 5 mistakes to avoid when seeking new clients • the top 12 business card blunders accountants make • seven tips to keep the clients you have • how to attract clients like a magnet • eleven easy ways to deliver more value to clients •

here are nine ideas to increase your value to your clients:

read more →

terrible service and failure of management

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this time, i have a question for you. but i’ll start with a story.

last sunday evening my wife and i went into a reasonably upscale restaurant and we had terrible service from everyone we interacted with.

when we were seated, the table wobbled and we asked if they could do something or move us to another table. ten minutes later someone showed up with a wad of napkins that made it worse. five minutes later they asked if we were okay, and put us at another table. ten minutes after that they took our order, but we asked for some drinks right away, which we only got after we complained to the manager. read more →

11 ways to make sure clients know you care during tax season

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including six situations that demand you call the client immediately.

by ed mendlowitz
tax season opportunity guide

ed mendlowitz
ed mendlowitz

occasionally accountants lose touch with their clients, especially during tax season. part of this is because of the crush of work, which is compressed into a pretty short period.

we sometimes lose sight that we are working on something the clients consider one of the most important things in their lives at that moment.  clients are not numbers on a list that needs to be reduced – they are all individuals and consider themselves very important people and want professionals that treat them accordingly.

it is attitudinal, and accountants must adopt that mindset and transmit that through to their culture.

following are a few things you can do, and should do.  not only does doing these things communicate your culture, but they are all good business: read more →

clients’ calls at home

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are there no limits to availability? here at 卡塔尔世界杯常规比赛时间, ed mendlowitz answers some of the toughest questions practitioners can throw at him. he’s the right one to ask. after more than 40 years in the business – building his … continued