innovation & change management

the client of the future

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the five mega-trends that will make or break your “firm of the future.”

by hitendra patil
accountaneur

your client of the future will be vastly different from your client of now. you won’t have a firm of the future without understanding the new breed of client.

more accountaneur: the rise of the robot accountant: opportunity or threat?  |  six never-before opportunities for the accounting profession  |  urgently required: a new definition of accounting  |  卡塔尔世界杯常规比赛时间 author named top 10 to follow on social media in 2018  |  you cannot prove your value  |  certified blockchain accountant: from cpa to cba  |  who wants to be a comptometrist?  |  blockchain: questions are the answer  |  the 7 experiences millennials want from your firm  |  is blockchain an extinction event for accountants?  |  is blockchain a cloud killer?  |  22 ways blockchain will change the accounting profession forever  |

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like most accountants, you probably have faith that numbers tell a story. so, let’s look at some numbers and seven mega-trends that can help you get clarity about your client of the future. read more →

thoughts on artificial intelligence from sage software’s kriti sharma

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robot typing on desktop keyboardwhat role will ai play for your clients?

by kayleigh padar
from success to significance: the radical cpa guide

kriti sharma, vice president of ai and bots at sage, said this in response to the bot called digit:

more on radicalism: blockchain: the basics | what are ai and bots? | true diversity means creating equity | creating more diversity in accounting firm leadership | accodex sets up a platform for practice management | father, son team up to capitalize on capacity | dean quiambao: ‘if you’re not disrupting, you’re not doing it right’
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“as an industry, we need to be more careful about that. it’s not just moving money from one account to another. the second point i would say is design. it’s a very important element of this. we see people sometimes like to have more control.
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the rise of the robot accountant: opportunity or threat?

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robots are replacing some accounting tasks, but only some.

by hitendra patil
accountaneur: the entrepreneurial accountant

by one oft-cited study, robots will replace 94% what accountants and auditors are doing today.

more accountaneur: six never-before opportunities for the accounting profession | urgently required: a new definition of accounting   |  you cannot prove your value  |  certified blockchain accountant: from cpa to cb  |  you don’t need more clients. you need better clients.  |  who wants to be a comptometrist?  |  blockchain: questions are the answer  |  the 7 experiences millennials want from your firm  |  is blockchain an extinction event for accountants?

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but look a little deeper and you’ll find that instead of replacing accountants, the profession stands to gain from mastering new robot technologies and putting them to work to enhance client service, streamline processes, and provide more high-value high-ticket work.

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accountants can change the world

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networks of firms will be the future.

by rob nixon

i am very excited about the accounting profession. it’s a noble industry that has a general perception of being a bit boring, staid and dull.

more on strategy: design your business model – it’s yours! | 9 steps to implementing anything | 5 steps to building a high-performing team | how to turn prospects into clients | get rid of all your rates | your clients on your terms | why ‘steady as she goes’ isn’t enough | the final critical traits: how do your tires look?
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i disagree. i think if the business is run correctly it can be a fabulous business that provides an awesome lifestyle for everyone in it.
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josh zweig’s liveca offers new thinking from the ground up

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how does your firm define itself?

by kayleigh padar
from success to significance: the radical cpa guide

josh zweig cpa ca lpa cofounder
zweig

josh zweig is the co-founder of liveca llp, a canadian chartered accounting firm of about 40 people that is run remotely, without a traditional office building. it’s all virtual – a work anywhere business. three years ago, the entire business was just a sole proprietorship; now it is bringing in millions of dollars of revenue.

more on radicalism: our clients need us to be radical | 10 steps to start innovating | the value of new ideas | the radical road to (business) transformation | the radical cpa: always changing
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the firm’s biggest challenge is recruitment. “for smaller firms that don’t have 20 college reps to go down to every school and recruit, it becomes increasingly hard to get word out that there is an alternative here for people,” zweig said.

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you cannot prove your value

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you can, however, help clients and prospects discover it.

by hitendra patil
accountaneur: the entrepreneurial accountant

you cannot prove your value to your clients (and prospects).

you can not.

more on entrepreneurial strategy: certified blockchain accountant: from cpa to cba | who wants to be a comptometrist? | is blockchain an extinction event for accountants? | blockchain accounting is an oncoming train | how to fly the automation dragon to your dream practice | your clients hold a secret key to your practice growth | seven lessons for accountants from self-driving cars
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they need to discover it themselves.

because value is perceived in their heads.
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why cpas must be agile

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happy business professionals giving high five hand slaphow could you apply these 12 principles to your firm?

by jody padar
the radical cpa

let’s talk about what “agile” means and why you need to embrace this way of being. being a self-proclaimed techie, i’m kind of psyched that agile comes from a software definition.

more on radicalism: introducing the fifth radical tenet: the business model | the value of new ideas | our pain points are opportunities | dear midsized firms: yes, you can change | the radical road to (business) transformation | transitioning to a radical firm: bringing a legacy customer along | the four tenets of radical firms: a brief review | the radical cpa: always changing
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agile software development describes a set of principles under which requirements and solutions evolve through the collaborative effort of self-organizing, cross-functional teams. it advocates

  • adaptive planning,
  • evolutionary development,
  • early delivery and
  • continuous improvement,

and it encourages rapid and flexible response to change. these principles support the definition and continuing evolution of many software development methods.
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7 steps to take as your firm grows

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a bigger firm needs bigger thinking.

by steven e. sacks

there has been talk about consolidation within the accounting profession for the last several years. will the big 4 become the big 2, or will there be the big one (from a non-nuclear perspective, of course)?

more: today’s workplace challenge: communicating across generations, cultures, and diversity | the damocles sword of staff retention | does your board know its role? | five powerpoint rules to live by | your firm’s biggest assets walk out the door every day | can we please refer to accounting as a profession?
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or, on the other hand, will there be a combination of regional firms whose size will be in the neighborhood of the top 10 or top 15 firms that are considered super-regional firms – and who may consider themselves direct competitors to the big 4?
read more →

3 ways to keep your team members connected, engaged and energized

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two businesswomen talking by office windowskills don’t develop automatically.

by angie grissom
bridging the gap

if new leaders are to come from within, then firms must succeed in retaining their team members over the long term.

more: marketing is not just for partners anymore | a simple way to dissolve the generational gap | growing, developing future leaders is a two-way street | they don’t want to be owners! | the culture of continuous improvement | a winning culture is an intentional culture | a call for change: an open letter to each generation
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this isn’t always easy but with the right tactics, current leaders can establish policies that increase engagement to reduce attrition while also building the necessary skills and attitudes for successful leadership in younger team members.

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the five rules driving growth at baldwin cpas

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long

alan long: entrepreneur first, cpa second. 

by ian welham
the accounting success podcast

alan long of baldwin cpas is an entrepreneur first and cpa second. that entrepreneurial mindset is the driving force behind the strong revenue growth, innovative practices, and steady expansion that’s bringing baldwin national attention as a rising regional firm.

related: accountingfly revolutionizes the way cpas are hired  |  summit cpa group pioneers virtual cfo services |

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the practice that started in small kentucky towns such as maysville, (pop. 8,920), flemingsburg (pop. 2,694) and richmond (pop. 30,000), has expanded into louisville and lexington – and now long is planning his next strategic move.

whatever it is, it’s likely to be unexpected – as is the baldwin founder himself.

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how summit cpa group is pioneering virtual cfo services

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grunden and hale, as pictured on their firm’s website, summitcpa.net

 

summit cpa group goes from local to global by breaking the traditional cpa business model.

by ian welham
the accounting success podcast

in fort wayne, ind., jody grunden and adam hale of summit cpa group are carving out a niche in virtual cfo services. since 2002 the firm has grown from one accountant to 16 and reached $3 million in annual revenue (projecting $4 million in 2017) – adding two to four new clients a month.

more grunden: misconceptions and truths about remote work 

all this is achieved with staff members who never come into the office, working with clients they’ve never met in person.

the firm operates on a flat fee model, with all fees paid in advance. various members of the staff meet with every client (virtually) 2-3 times every week. and they never have to write a help wanted ad, because their work-from-home model attracts so many job applicants.

read more →