client service opportunities

the full cost of terrible service

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this is not a question, but a story and comment.

by ed mendlowitz
202 questions and answers: managing an accounting practice

one sunday evening my wife and i went into a reasonably upscale restaurant and we had terrible service from everyone we interacted with.

more: how to offer family office services | why hiring out of school works | 15 tips for novice managers | what’s your ‘kg’ value? | when clients call you at home
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when we were seated, the table wobbled, and we asked if they could do something or move us to another table. ten minutes later, someone showed up with a wad of napkins that made it worse. five minutes later, they asked if we were ok and put us at another table. ten minutes after that, they took our order, but we asked for some drinks immediately, which we only got after complaining to the manager.
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how to offer family office services

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bonus: sample letter.

by ed mendlowitz
101 questions and answers: managing an accounting practice, the complete 2-volume set

q: some of my clients are getting older and are becoming unable to handle their own financial affairs and i have been asked if i could assist them. what is involved and how do i charge for it?

more: why hiring out of school works | how to improve quality control | why no one listens to you | how to stop yourself | how to handle referrals with attorneys | why checklists?
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a: many large firms provide “family office” services. this is a complete one-stop financial service that helps clients manage their money, pay their bills, collect their dividends and interest, and make sure insurance isn’t cancelled; mortgage, car lease or condo fee payments aren’t skipped; and tax payments paid on time.
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captive insurance: a game changer for business clients

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there are eight key advantages to captive insurance. just don’t get fooled by the hype.

huffman

by ken huffman, cpa
president, captive nation in fort worth, texas. 

while there are several common objections skeptics throw out against captive insurance, including its perception as a hidden tax shelter, there are also multiple advantages.

more in tax practice: captive insurance: the top eight myths | the new tax opportunities in real estate | should the irs create a free file app of its own? | your tax season success plan starts here, now | tax prep fintech startup: april raises $30 million | new ira guide updated & expanded with 42-page supplement | thinking commercial real estate? think fast | new small firm cost seg opportunities | can the r&d tax credit be used to offset the amt?

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here we’ll look closer at the many advantages of a captive for your business owner clients, including flexibility, speed, financing source, wealth building and creditor protection.

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captive insurance: the top eight myths

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huffman

deconstructing misconceptions about forming your own insurance company to optimize cash, mitigate taxes and build enterprise value

by ken huffman, cpa
president
captive nation

with continued economic uncertainty, companies of all sizes are looking toward captives as a way to manage high-severity risks and gain enhanced flexibility and greater control over their total cost of risk. and you don’t have to be a global behemoth to form a captive.

more in tax practice: the new tax opportunities in real estate | should the irs create a free file app of its own? | your tax season success plan starts here, now | tax prep fintech startup: april raises $30 million | new ira guide updated & expanded with 42-page supplement | thinking commercial real estate? think fast | new small firm cost seg opportunities | can the r&d tax credit be used to offset the amt? | how the r&d tax credit has expanded over the years |

goprocpa.compro members: log in here or 2022世界杯足球排名 today.

captive insurance can be one of the most effective ways for businesses to protect themselves, optimize cash, mitigate taxes and build enterprise value. however, captives often arouse suspicion among those who are not well-informed. that’s because there have been widely publicized cases of companies using captives as illegal tax shelters, among other abuses.

to separate fact from fiction, i will walk you through some of the most frequently heard objections to captives and explain why those objections are often short-sighted. read more →

telling prospects too much

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know when to stop.

by ed mendlowitz
202 questions and answers

q. i usually give away too much info at a meeting to get a new client. we simply answer too many of their questions during the initial meeting.

more: how to improve quality control | how to get into your own cpa practice | when not to charge for an initial consultation | what good managers know about bad judgment
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we don’t know how much info to give away, so the possible new client will get hooked and not take the information and run to somebody else. usually, somebody else is cheaper.

how do i find the right balance?

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