20 best practices for staff training and retention

number 20 with target and arrows in center of zeroare they employees or team members?

by ed mendlowitz
call me before you do anything: the art of accounting

colleagues complain that it is hard to train staff because they do not listen, and even if they were trained properly, they would then leave, preventing recoupment of the training costs.

more: why create an accounting firm business model? | advice to new accountants | clients don’t lose sleep for overpaying taxes | when time-based pricing works | how auditing is like a pirouette | ¿que es bookkeeping?
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

i hear what they are saying but do not agree with either premise. training is essential and must be committed to by the partners and owners and become part of the firm’s culture.
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strategic planning for the small firm

dial with arrow pointing to word "strategy"plus actionable tips for each area.

by ed mendlowitz
the 卡塔尔世界杯常规比赛时间 practice doctor

question: do you recommend strategic planning for a small accounting practice?

more: does your staff know all the services you provide? | four tips for new partners | an alternative to pro bono | 14 better uses for timesheet data | 9 must-haves for firm growth
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

answer: i recommend it for everyone. it is important for larger firms to make sure the partners are on the same page.
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does your staff know all the services you provide?

they can help clients and increase revenue.

by ed mendlowitz
the 卡塔尔世界杯常规比赛时间 practice doctor

question: we have around 30 full-time staff, and most of them graduated less than three years ago.

more: four tips for new partners | before you sell your practice | work the client needs … but won’t pay for | tossing timesheets is just the start
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

how can we let them know more about the services our cpa firm provides so they can help sell our services?
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why create an accounting firm business model?

process touch screen showing workflow designpsst … it includes checklists.

by ed mendlowitz
call me before you do anything: the art of accounting

running a professional services business requires the ability to manage multiple types of strong-minded and -willed individuals.

more: advice to new accountants | what does the client want to see? | 6 ways to increase your fees … if you dare | the clients that got away | upselling made painless
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

it works, but it needs a discipline and a model to follow.

here is mine:
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four tips for new partners

young businesswoman using a tabletthey also work for new solo practitioners.

by ed mendlowitz
the 卡塔尔世界杯常规比赛时间 practice doctor

question: a few months ago i became a partner in my firm but i don’t seem to know what to do as a “partner.”

more: before you sell your practice | price your practice by gross | advising estate executors: the newbie guide to getting started | how’s your overhead?
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

nothing seems to have changed except my title and compensation arrangement, which hasn’t even started yet. do you have any suggestions of what i should do?
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19 ways to make reviewers happier

bonus: they improve the firm for everyone else, too.

by ed mendlowitz
the 卡塔尔世界杯常规比赛时间 practice doctor

question: how much time should a reviewer spend on a return in relation to the preparer time? our reviewers spend .75 hour for each hour of preparer time.

more: before you sell your practice | price your practice by gross | advising estate executors: the newbie guide to getting started | how’s your overhead? | envision your future, then plan for it
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

answer: you are high and most firms i speak with are also high with an average time of about 24 minutes, or .4, hour.
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why should clients keep you?

most business clients must use an accountant, but it doesn’t have to be you.

by ed mendlowitz
call me before you do anything: the art of accounting

i met someone one day and asked how she was doing with her accountant. she said everything was fine, but reduced the three interim quarterly visits to once every four months. the year-end work did not change.

more: advice to new accountants | what does the client want to see? | 6 ways to increase your fees … if you dare | the clients that got away | upselling made painless | boosting a fixed fee substantially | creative ways to retain staff | what cpas can learn from lawyers and doctors
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

this got me thinking. most business clients must use an accountant, but it doesn’t have to be you.
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before you sell your practice

older couple on autumn walk with trees in backgrounda broker is an option, but you have things to decide first.

by ed mendlowitz
the 卡塔尔世界杯常规比赛时间 practice doctor

question: we are contemplating selling our firm. it’s a difficult decision due to the financial rewards and the enjoyment we get from our work. i am 63 and my wife-partner is 62 and we are not in a hurry.

more: price your practice by gross | an alternative to pro bono | work the client needs … but won’t pay for | tossing timesheets is just the start | collect more by clearing up billing | envision your future, then plan for it | 5 ways to build teamwork
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

we would like to sell to a cpa who would be very committed to this business and our clients, many of whom have been with us for over 20 years. how should we start?
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price your practice by gross

price targetbonus checklist: 11 questions to make sure you’re comparing apples to apples.

by ed mendlowitz
the 卡塔尔世界杯常规比赛时间 practice doctor

question: everyone i talk to about what my practice is worth talks about a percentage or multiple of gross. just what is “gross” and why is it done this way?

more: an alternative to pro bono | work the client needs … but won’t pay for | tossing timesheets is just the start | collect more by clearing up billing | 5 ways to build teamwork
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

answer: you are right that practices are priced based on gross. the main reason is that this method seems to work well. however, there is a wide range of what gross is and how it is applied.
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advice to new accountants

businesspeople discussing chartswhat to know when you’re starting out.

by ed mendlowitz
call me before you do anything: the art of accounting

i was asked to provide advice to people starting out in accounting and am sharing my thoughts here. i get many requests to speak, write and comment on all sorts of areas of practice management. here is one such interview that hopefully you might find interesting and insightful.

more: what does the client want to see? | the clients that keep you awake at night | creating a cross-selling culture | cross-selling beyond your comfort zone | a test of concentration | value pricing in uncharted waters
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

what is the best career advice you received? why do you consider it so?
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an alternative to pro bono

businesswoman at crossroads, facing two pathstry board service instead.

by ed mendlowitz
the 卡塔尔世界杯常规比赛时间 practice doctor

question: occasionally i receive requests to perform accounting services for free for not-for-profit organizations. i usually ignore them. do you have any suggestions on how to handle these emails?

more: work the client needs … but won’t pay for | advising estate executors: the newbie guide to getting started | 14 better uses for timesheet data | tossing timesheets is just the start | how’s your overhead? | 9 must-haves for firm growth | collect more by clearing up billing | envision your future, then plan for it | 5 ways to build teamwork
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

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work the client needs … but won’t pay for

young businesswoman putting hand out in "stop" gesture while sipping coffeemaybe it’s time to part ways.

by ed mendlowitz
the 卡塔尔世界杯常规比赛时间 practice doctor

question: i know that one of my clients needs some extra work done, but they don’t want to pay for it. it is important that this work gets done.

more: advising estate executors: the newbie guide to getting started | 14 better uses for timesheet data | 9 must-haves for firm growth | 5 ways to build teamwork
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

do you think i should do it anyway? what is my responsibility?
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what does the client want to see?

the lesson isn’t the investment, it’s the presentation.

by ed mendlowitz
call me before you do anything: the art of accounting

here is a story of something that occurred in 1980 and became the reason for my understanding of how bond investments work.

more: the clients that keep you awake at night | clients don’t lose sleep for overpaying taxes | when time-based pricing works | how auditing is like a pirouette | ¿que es bookkeeping? | underpaying others hurts you, too | yes, christopher columbus had an accountant | 10 reasons for my success
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

these rules still apply today, so in some measure, i’ve learned a lifelong message.
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