survey shows that tech remains the great divide

casually dressed man working at laptop, money stacks covering surrounding desk space

why are the non-adopters not adopting?

by 卡塔尔世界杯常规比赛时间 research

wolters kluwer tax and accounting has issued its annual tax and accounting survey. the results show an industry re-evaluating its criteria for success as firmwide changes occur.

technology is the driver of those changes, and its rapid evolution is enabling, and even necessitating, innovation.

more: is the cpa business model the clog in the pipeline? | can big data spot financial fraud? | accountants torn over 2024 economy, offer advice | survey: are you offering the right services? | 42% of accountants turn away work over staff shortages | talent gap widening: be very scared | cpa biz is booming, but for how long? | survey: accountants economic outlook brightens
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in her introductory letter, cathy rowe, wolters kluwer senior vice president, professional market, says, “those who embrace innovation will be able to redefine their firms, leave no spreadsheet untouched by the winds of change, and truly be future-ready accountants.”

the numbers back up the increasing use of and dependence on technology, but they also reveal a significant part of the industry declining to board the tech train.
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ftc nails turbotax for ‘free filing’ scam

shocked couple looking at laptop while sitting on couch

what does ‘free’ mean? it shouldn’t be up for debate.

by 卡塔尔世界杯常规比赛时间 research

american taxpayers are all victims of a tax scam.

yes, all of them.

more: if only the irs’s tax pro were useful | tax pros file 33% of early returns | the nightmare of non-credentialed tax preparers | must the irs be a dark hole? | irs plays whac-a-mole with the phones | vcs plunk $60 million into ai-powered ‘autonomous’ tax prep
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and the new york times points an accusatory finger straight at turbotax.

a tax season villain

in a 15-minute video article by john harris and binyamin appelbaum, the times says there’s a tax villain, and it’s neither the tax rate nor the internal revenue service.
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if only the irs’s tax pro were useful

businessman sitting on cloud

the national taxpayer advocate has a long wish list.

by 卡塔尔世界杯常规比赛时间 research

if you are a cpa, tax preparer or registered agent – a tax pro, in other words – there is a slim possibility that you are registered with the internal revenue service’s tax pro  program.

more: can’t irs online accounts be more useful? | id theft a problem for irs even when it doesn’t exist | the nightmare of non-credentialed tax preparers | taxpayer assistance centers: a good idea that should be better | irs still falling short on service | must the irs be a dark hole? | 10 tips to the irs for beefing up staff | eight ways the irs can speed up processing tax returns | irs plays whac-a-mole with the phones | ten irs problems that need solutions | treasury ig sees progress at irs
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but even if you are registered, the odds are vanishingly small that you actually use it.

why? because it’s really of limited use.
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tax pros file 33% of early returns

table of irs filing data for week ending feb. 2, 2024

a shorter season to date makes comparisons difficult.

by 卡塔尔世界杯常规比赛时间 research

the internal revenue service has fired up the machinery and begun cranking out tax returns. and so begins our annual ritual of tracking how well they do that.

all of the initial figures are double-digit down, largely because of seven days’ fewer collections. the 2023 filing season began on jan. 23 vs. 2024’s jan. 29, so 2023 totals cover 12 days as opposed to this season’s five days.

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can’t irs online accounts be more useful?

angry man wearing tie and glasses, punching fist through laptop screen

taxpayers and pros alike are frustrated, exasperated, disappointed and angry.

by 卡塔尔世界杯常规比赛时间 research

ever-improving internet commerce is one of the great developments of this first quarter of a century. the process and potential of dealing with products and services, including government services, has come a long way from the toddling brouhaha of the world wide web of the 1990s.

more: id theft a problem for irs even when it doesn’t exist | the nightmare of non-credentialed tax preparers | taxpayer assistance centers: a good idea that should be better | irs still falling short on service | must the irs be a dark hole? | 10 tips to the irs for beefing up staff | eight ways the irs can speed up processing tax returns | irs plays whac-a-mole with the phones | ten irs problems that need solutions | treasury ig sees progress at irs
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the internal revenue service still dreams of joining these early years of the 21st century. to get started, the service has gone so far as to launch an individual online account program. iolas allow taxpayers to

  • view basic information,
  • make payments,
  • enter into payment plans and
  • view and download certain notices.

all of which is very nice but soooo 1998.
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id theft a problem for irs even when it doesn’t exist

faceless hooded male person, low lighting and words "identity theft" repeated throughout

either way it consumes scarce resources.

by 卡塔尔世界杯常规比赛时间 research

tax return identity theft’s a bummer.

how big a bummer?

so big that even when there’s no theft, it’s a bummer.

more: the nightmare of non-credentialed tax preparers | taxpayer assistance centers: a good idea that should be better | irs still falling short on service | must the irs be a dark hole? | 10 tips to the irs for beefing up staff | eight ways the irs can speed up processing tax returns | irs plays whac-a-mole with the phones | ten irs problems that need solutions | treasury ig sees progress at irs | vcs plunk $60 million into ai-powered ‘autonomous’ tax prep
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it’s a bummer when it happens, not only because it happened but because the internal revenue service can take up to 19 months to recognize the problem, do something about it and send the hapless taxpayer a refund not for this year’s return, not for last year’s return, but for the year before last.

and it’s a bummer when there’s no theft involved because when the irs’s rickety technology flags a return as a possible id theft, the return gets delayed for months and months of manual processing.
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the nightmare of non-credentialed tax preparers

man in business suit and black ski mask flashing ok sign while sitting at desk with phone to ear

six solutions offered.

by 卡塔尔世界杯常规比赛时间 research

are you a sleazy, incompetent, unethical tax preparer?

if so, no problem! not for you, anyway. your clients might suffer, but as far as the internal revenue service is concerned, you’re as qualified to prepare other people’s taxes as any cpa or enrolled agent.

more: taxpayer assistance centers: a good idea that should be better | irs still falling short on service | must the irs be a dark hole? | 10 tips to the irs for beefing up staff | eight ways the irs can speed up processing tax returns | irs plays whac-a-mole with the phones | ten irs problems that need solutions | tax pros are expanding and earning more
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and that’s a problem.

a wild west environment

tax preparers good and bad prepare over half of the country’s individual income tax returns. they play an essential role in tax administration, and they are a frontline defense in preventing fraud and error.
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taxpayer assistance centers: a good idea that should be better

woman addressing couple sitting at table with her

a modest proposal.

by 卡塔尔世界杯常规比赛时间 research

taxpayer assistance centers are a great service for the tens of millions of taxpayers who can’t afford the professional help of a tax preparer. they offer a chance for a taxpayer to sit down with an actual human being who is prepared to help.

more: irs still falling short on service | must the irs be a dark hole? | irs plays whac-a-mole with the phones | vcs plunk $60 million into ai-powered ‘autonomous’ tax prep | how tax practitioners became cybersecurity risks
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among the services tac staff can help with are:

  • account inquiries (help with letters, notices, levies on wages, etc.)
  • adjustments and changes to tax account information
  • basic tax law assistance
  • acceptance of cash payments

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irs still falling short on service

letter blocks with middle section rotating to change word from "quantity" to "quality"

it doesn’t seem to know which problems most need solving.

by 卡塔尔世界杯常规比赛时间 research

the internal revenue service wants to do a better job. it really does. it got an infusion of funds (though it seems some might get taken back), and it’s got a strategic operating plan with objectives for improving the taxpayer experience and modernizing operations.

more: must the irs be a dark hole? | 10 tips to the irs for beefing up staff | eight ways the irs can speed up processing tax returns | irs plays whac-a-mole with the phones | ten irs problems that need solutions | treasury ig sees progress at irs | with fresh funding, irs shows service improvements
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and it’s made a lot of progress. but it’s still got wide open spaces to accommodate improvement.
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must the irs be a dark hole?

documents disappearing into dark hole

taxpayer advocate calls for more transparency.

by 卡塔尔世界杯常规比赛时间 research

the internal revenue service is the one federal agency that touches nearly every american. yet too often taxpayers and tax preparers find it all but impossible to see what they need to see in that dark and distant entity.

  • many struggle to access information from the irs.
  • many have difficulty finding clear, timely, dependable guidance.
  • many can’t determine the status of pending issues.

more: 10 tips to the irs for beefing up staff | eight ways the irs can speed up processing tax returns | irs plays whac-a-mole with the phones | ten irs problems that need solutions | treasury ig sees progress at irs | vcs plunk $60 million into ai-powered ‘autonomous’ tax prep | tax pros are expanding and earning more | with fresh funding, irs shows service improvements | how tax practitioners became cybersecurity risks | top tax vendors caught red-handed selling private taxpayer data
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  • many can’t understand irs correspondence or how to respond to it.
  • many never find an irs agent who can answer a question authoritatively.
  • many find it impossible to resolve an issue.
  • many, after experiencing any of the above, suffer the stress of confusion and frustration.
  • many end up distrusting the tax system.

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10 tips to the irs for beefing up staff

two businesswomen meeting in an office

guess who has the federal government’s worst retention rate for employees under 40?

by 卡塔尔世界杯常规比赛时间 research

if you think it’s hard staffing a cpa firm, imagine the challenges at the internal revenue service where

  • the pay’s not so good
  • laws limit bonuses
  • it takes three months to hire an applicant
  • federal bureaucracy gums up the process
  • the hiring process uses antiquated technology
  • only a remote office can authorize many hires

more: eight ways the irs can speed up processing tax returns | irs plays whac-a-mole with the phones | vcs plunk $60 million into ai-powered ‘autonomous’ tax prep | how tax practitioners became cybersecurity risks
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  • the recruitment and retention budgets are austere
  • training programs, spaces and equipment are inadequate
  • more than 100 full-time positions need to be filled every day
  • over half of employees will be eligible to retire within five years

the taxpayer advocacy service says the irs needs to deal with these problems, and it’s going to take money, effort, technology and legislation to get it done.
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eight ways the irs can speed up processing tax returns

businesswoman with headache at laptop

some of the fixes will require software updates, but some are simpler.

by 卡塔尔世界杯常规比赛时间 research

national taxpayer advocate erin m. collins has determined that delays in the processing of tax returns is one of the most serious problems at the internal revenue service.

millions of americans couldn’t agree more.

more: irs plays whac-a-mole with the phones | ten irs problems that need solutions | treasury ig sees progress at irs | vcs plunk $60 million into ai-powered ‘autonomous’ tax prep | tax pros are expanding and earning more | with fresh funding, irs shows service improvements | how tax practitioners became cybersecurity risks | top tax vendors caught red-handed selling private taxpayer data
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collins’s 2023 report to congress is more than a detailed kvetch. it’s also a buffet of solutions – some that the irs could effect, some that congress needs to legislate.

she offers several solutions to the problems with processing. here are the main processing problems and their solutions:
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irs plays whac-a-mole with the phones

frazzled woman yelling at two phone receivers

what, just moving the resources around doesn’t work?

by 卡塔尔世界杯常规比赛时间 research

the internal revenue service did a dismal job of answering phone calls in 2021, struggling to pick up the toll-free 1040 phone 11 percent of the time it rang. a year later, that number leaped to a still-dismal 29 percent.

more: ten irs problems that need solutions | treasury ig sees progress at irs | vcs plunk $60 million into ai-powered ‘autonomous’ tax prep | tax pros are expanding and earning more | with fresh funding, irs shows service improvements | how tax practitioners became cybersecurity risks
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so janet yellen did what any treasury secretary would do: she gave the irs a swift kick in the 1040 and committed the service to answering at least 85 percent of calls in 2023 and cutting wait times in half.

and the irs’s customer service representatives did it! yay, right?
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