quality work vs. quality service

 

young man in suit staring at laptop screen

they’re not the same thing.

by domenick j. esposito
8 steps to great

over the years, i have enjoyed reading and internalizing the insights of david maister, highly regarded author, speaker and practice management consultant.

more by domenick j. esposito
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

many years ago (circa 1993), maister wrote a professional service firms article titled “quality work doesn’t mean quality service.”