today’s bissett bullet: “seek to create genuine empathy throughout the meeting and build on that wherever possible.”
by martin bissett
empathy is the ability to understand and acknowledge how another person is feeling about what they are describing. it’s not to be confused with sympathy. empathy is there to demonstrate understanding and build resonance and rapport.
if someone really opens up about their innermost fears or personal goals, this is a mark of trust so handle the situation sensitively. show that you have listened and understood, and take the opportunity to ask for more information that will help you to determine what the solution to their issue might be. all that remains is to communicate how you could help them, in a proposal document.
today’s to-do:
practice this today during meetings or interactions with your team. listen to what they tell you, ask for more detail and repeat back to show that you have listened to and understood what they have said.
see more bissett bullets here
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