irs needs to work better with its workers

pie chart

 

training? inadequate. best recruitment method? who knows?

by 卡塔尔世界杯常规比赛时间 research

here’s an idea: ditch your cpa practice and go work for the irs.

if you can figure out the job application process, you’ve already proven yourself adept at bureaucracy.

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despite that preliminary qualification, you’ll have to take a pay cut of 20-30 percent, but in as little as three years, they’ll have you trained for your job.

and with a little luck, you won’t have a boss, given that a quarter of all director positions are vacant or temporarily filled.

you might even get to be an acting boss. no experience required.

and with a little luck, congress will continue to fund your job until doge comes along to clean house.

overwhelming challenges

that’s a real scenario. national taxpayer advocate erin collins says the irs needs some serious improvements in how it hires, trains and retains personnel.

and the challenges are overwhelming. among them:

  • job postings are so vague that applicants have little idea what the irs is looking for.
  • current job postings are not reaching the desired candidates.
  • the irs faces competitive disadvantages, especially in salaries.
  • inflexible bureaucratic hiring and onboarding deters applicants.
  • the irs lacks data on which recruitment strategies are most effective, making it difficult to improve systems and allocate resources.
  • irs training is not ready for the recent influx of new employees, so they are often put to work without necessary skills.
  • the tax and accounting talent pools are shrinking.
  • a leadership vacuum stifles innovation and threatens employee morale.
  • current irs retention efforts aren’t working well.

reducing the payroll

there’s been some improvement in the irs workforce thanks to multiyear funding approved by congress. but it wasn’t enough to really solve the problem, and then congress clawed some of the funding back, and now the trump administration wants to reduce the irs budget and the payroll further.

let’s look at the areas that need improvement.

job postings and applications

  • job postings are primarily listed at usajobs.gov, not on social media and popular job boards. limited visibility means limited qualified applicants. this should be easy to solve.
  • job descriptions are ambiguous and fail to reflect duties and responsibilities. easy to solve.
  • it’s hard for applicants to get more information about jobs. nobody to contact.
  • the application process is complex and confusing, discouraging applicants. the private sector effectively streamlines the process. systems exist. easy to solve.

comparison of federal vs. private pay

talent acquisition

  • basic similar private sector jobs pay an average of 10 percent more. jobs requiring professional degrees pay 29 percent more. congress could solve this.
  • other finance-related federal agencies (fdic, sec, others) offer higher pay. hello? congress? anybody home?
  • irs could tout non-monetary benefits, such as quality of life, professional development, job satisfaction. doesn’t take an act of congress.
  • irs lacks data on which recruitment strategies are working best. easy with a little effort.

training

  • irs university program still in early stages of development. poorly trained employees are put to work too soon. not easy but very necessary.
  • fragmented training design. inconsistent, piecemeal training.
  • employees find it hard to apply what they just learned. too little post-training support.

tax talent pool shrinking

  • internal training could upskill employees for more sophisticated compliance work.
  • better tuition reimbursement would encourage education of current and potential employees.
  • public-private partnerships could benefit both sectors.

leadership vacuum

  • a quarter of compliance director roles are vacant or temporarily filled, stifling everything from training to innovation.
  • acting directors lack leadership skills, long-term vision and authority to make decisions.
  • lack of competent, long-term leaders hurts morale and productivity, increases turnover, hurts service to taxpayers.

so maybe this isn’t a good time to make the leap from the private sector to public service – not until congress decides to make the source of the country’s lifeblood a nice place to work.

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