convenience, mobility, and speed-of-business are driving adoption
new york (ami-partners) – small and medium businesses are facing numerous challenges that are forcing them to become more flexible in order to compete in an increasingly global economy. this demands increased productivity from employees and optimized operational efficiency from smbs to enable short response times and quick information-driven decision making. while smbs are yet to fully comprehend the notion of unified communications (uc), ami-partners’ tracking of this space reveals us smbs have started to adopt various facets of uc in a best-of-breed, piecemeal manner.
“whether using skype on their smartphones, or installing in-house ip-pbxs or using web conferencing services, smbs are clearly signaling their desire to utilize all available communications and collaboration solutions,” says sanjeev aggarwal, vice president at ami-partners.
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